About River:
River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there.
With our flagship product River Indie, SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success. We are backed by marquee international investors - these are mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility.
Key Responsibilities:
Your main aim will be to ensure that our customers remain delighted with our product and service, and that our customer retention and repeat purchase rates stay high and continue to grow. We are looking for someone who will not be satisfied with the status quo, and will continuously look for new ways to delight our customers across multiple channels (phone, email, chat, potentially others). You will need to be able to work autonomously and independently. You’ll have a strong desire to see our business grow, and will work closely and collaboratively with the rest of our team.
- Addressing all customer queries over phone, email and live chat (sometimes alone and sometimes together with other Customer Delight associates), consistently delivering outstanding levels of service.
- Assisting with day-to-day operational processes e.g. order processing, coordination with internal teams.
- Identifying and implementing opportunities to improve our customer experience and new ways to delight our customers, and feeding back to the rest of our team as the ‘voice of the customer’ on potential improvements to our processes, product and technology.
- Updating daily reports and managing the customer database for the internal teams.
Ideal Candidate:
- At least 3-5 years experience in a consumer facing company (preferably a start-up) with a strong customer ethos
- Experience and aptitude with major MS office software.
- Familiarity with any CRM software will be a plus
- Fluent in English (with excellent written and verbal skills)
